Refund & Cancellation Policy

Last Updated: June 2026

Service Cancellation

Customers may request cancellation of a service by contacting our support team through the contact details provided on the website.

Before Work Commencement: If a cancellation request is received before any work has been initiated, the customer may be eligible for a full refund, excluding any payment gateway charges, transaction fees, or administrative costs.

After Work Commencement: Once work has commenced, including consultation, document verification, application preparation, research, compliance checks, or submission processes, cancellation requests may not be eligible for a full refund.

Refund Eligibility

Refunds may be considered for duplicate payments, technical billing errors, inability to provide the service, or approved cancellations before substantial work has commenced.

Non-Refundable Services

Refunds are generally not available for completed services, processed applications, government fees, third-party charges, delays caused by external authorities, incorrect information provided by the customer, or change of mind after service initiation.

Processing Fees

Administrative, consultation, documentation, and processing charges are non-refundable once service processing has started.

Refund Request Procedure

Customers should provide their full name, contact number, email address, transaction reference number, payment date, and reason for the refund request.

Refund Processing Time

Approved refunds are generally processed within 7–14 business days and credited through the original payment method.

Service Modifications

Where applicable, service rescheduling, modification, alternative solutions, or service credits may be offered instead of a refund.